Bad Customer Service received from Capitec Vosloorus Branch 470010

So it means people will use Capitec accounts to **** other people and Capitec will say they have nothing to do with it.I have a capitec account and i paid some lady R1800 for my licence process and the lady banks with capitec.I paid her in November as per her instruction and she did not deliver what i paid her for.I have been trying to approach her and she is refusing to pay me back.I went to capitec in January 2022 and they told me to go to the police station to make an affidavit.i did and took it back to the branch.A consultant scanned it and phone their call centre and gave me a reference number and she said i must go open a case by the police station.When i go to the police station they refused to open a case.I then went to capitec again on the 5/5/2022 and i explain and they say its a deposit **** and then a consultant ask me to open my app and i emailed proof of payment to him and then he calls the call centre with this reference number ***6 and he is doing the talking and asking me questions and when he speaks on that phone doesn't even explain the way I'm explaining to him.He then says they said its a civil matter i must go to court.Go to court for R1800.i said i dnt understand your process,firstly u said i must make an affidavit,then open a case,then it was a deposit **** and now i must go to court.So it means this lady will continue to **** people using this account and Capitec can't help me.She received the funds but she never delivered what she promised.It was like i was being getting rid off,that's how i felt.The bank can't help me.But both of us are using the same bank its not even a matter of a different bank.So clearly capitec it's more concerned about sales and them making money not to help its customers when they get stucked.im really disappointed and wondering if I'm with the right bank.