Bad customer service received eveeeeeer,not expected this at capitec bank

On the 24th Feb 2023 around 16:00pm went to capitec bank Florida branch to open a minor account since I wanted to invest for my little one, I had all Fica required docs with me ,but didn't have a cellphone with me and cellphone number to use.

Zandile the assistant branch manager told me that unfortunately I can't be assisted if I don't have a phone and cellphone number with me,she advised that I should get a capitec bank sim card,but I told her that I don't want it I prefer to use a different network, but with attitude she rep**** "why don't you want to use capitec sim card,then go buy a sim card of your choice and come back.

Then I went to a pep store to buy a simcard,when I come back around 16:27pm ,I got assisted by Sphume the service Consultant, I asked him if will I get help if I provide them with the cellphone number, but my phone is currently off because Zandile said the phone and the sim needs to be present for me to get helped,I asked if is there anyway they can open an account for me since I have a cellphone number then I will come back with the phone to update for cellphone banking some other day.The SC was willing to assist but he went to confirm with Zandile,but with attitude again sitting by the computer near the door ,she said but I already told the lady we can't assist.

Then on the 27th Feb 2023 went to Clearwater mall capitec branch ,they opened an account for me ,Pearl assisted me very well and explained the process that even if I don't have aphone right away I can update cellphone numbers and come back later to update cellphone banking and sms notifications and she did confirm that they are in the same region with Florida branch .

So I'm not happy so disappointed, where is transparency, good customer service ,why I was forced to take capitec sim,Why is people don't get helped if they don't want a certain product?,because I waisted my time to the branch yet someone **** and selfish, rude because of they want to reach their target I guess in my expense.I need to know how come same banks in the same region but different rules but same capitec bank products mhmmmmmmm Florida branch is this how you treat your customers???????????????....or you help people according to their standards, you profile a person first????????.