Bad customer service. No communication for capitec's side

It's really baffling to me that people continue to deliver such poor service and just dont care.

So a couple of months back I went to my local branch and reported a error made by paypal with a payment from my account. I was told it would take 7 to 14 working days, this sounded fine at the time.

I've since phoned the customer care line about 5 different times to get an update. They always tell me the same thing. "pending"

Now one of the consultants that i spoke to told me 40 working days which it was close to at the time now we've reached about 50 + working days. After speaking to another consultant saying she needed more proof to help the case along and she would mail me the same day and call me the next morning with a update. It's now been another couple of days.

This is just pathetic. I'm just getting a few stuff in order then I'm probably changing banks.