Bad Customer Service No assistance at all

The worst experience, took credit card and all that I am requesting is assistance on repayments, my credit card is not even in arrears paid up to date, I took it because I needed to pay for my renovations. I was even thinking of moving my account to them but I will never, even if they pay me for it, Bad customer service you are shifted from pillar to post, no one wants to assist or take responsibility, I have been on calls for over 30 mins and only to be told because you are not in arrears we can not assist or it's a set up on the system we can't help you. Reference ***0 spoke to Zein who was very helpful and professional, after the completion not even a phone call or message they just ignored and debited as they please. All I need is to get assistance on the payment of this credit card I have and close it I WANT ABSOLUTELY NOTHING TO DO WITH CAPITEC, very expensive and not worthy it to have. I have spoken to so many consultants, Lindiwe, Pablo etc. If this post can be read and someone needs to respond from Capitec please can I get someone who can assist, who is professional who understand that we are strained financial we don't want to run away from our debts but clear and pay them without falling into arrears. I am very greatful for the credit card it came handy but no thank you, all I need to do is settle it and get out of Capitec books.