Bad customer service is an understatement...THERE IS NO SERVICE!!!!

I have been with capitec since 2008..I have never been with any other bank....two months ago I went to unpaid maternity leave, a month prior my delivery i went to them requesting for a payment break....12 years of loyalty snd never defaulted on any loan with them but they REFUSED saying they only do payment arrangements...told them I cannot arrange for anything while sitting on unpaid and the labour department can take months to pay out my maternity UIF.I left the bank with no assistance, came month end, I get threatening calls and sms texts from them DEMANDING payment despite having notes on their system...had to literally go cry at the labour department asking for my uif to be paid out....paid cspitec the overdue amount ...asked for the payment arrangement was told someone was gonna call me to set on up...no one called but instead 3 days later another debit order went out...I go to the branch to inquire...the branch calls wherever and im told i made a "PAYMENT ARRANGEMENT TÒ PAY THE NORMAL DEBIT ORDER AMOUNT"...told them that there was no such arrangement and asked for the manager to pull the call where I was told that someone would call me back but no one ever did... they said they would get back to me within 48 hours...its now been 3 weeks...still no payment arrangement put in place and no returned call...as soon as I go back to work I'm leaving capitec...they have no loyalty towards their loyal clients...DISGUSTED!!!!