Bad customer service in De Aar branch

My mother went to the De Aar branch on 13 November 2017 early in the morning to do a deposit for me. Because she is old she prefer to deposit inside but was convince to use the DNR outside deposit by Devan (capitec employee). The DNR then crash or something and the money was gone. My mother, old as she is had to return to the branch later to find out if the problem is fixed and what was going to happen now. Devan then told her that the money will be refunded into my account. He then called me to assure me that the money will reflect in my account on 13 November 2017. The money did not reflect and as a result me and my family had to go to sleep hungry and I could not go to work today (14 November 2017) as a result of this. I called the branch on 14 November 2017 to inquire what is happening and was told that the Manager will call me back in 10 min. I waited for 25 min and called again to get a number for their Regional Manager and was refuse. The Manager I think her name is Evita then called me to tell me that it takes 2 days to rectify the problem as if it was our fault that their DNR is not working. I then asked for her Regional Manager number again and was refused. I then try to call Client Care Centre SA and was on hold for 35 min without answer and my airtime ran out. I am very disappointed in the service I received on the two days.