Bad customer service from departments within Capitec bank

Its a real shame that Capitec has to be this disappointing. When you go to the branch you get amazing service. Thanks again to Dineo from Sam ntuli branch in Katlehong for such excellent cusomer service, however the other departments within capitec have the worst customer service. I have said it before at branch level one receives excellent care however as soon as your issue has to escelate to a different department, one always receives the worst customer care from capitec. If you bank with capited as you primary bank you have my sympathy trully. My issue still hasnt been resolved at yet the process started on monday, im truly dissatisfied with this here bank!