Bad Customer Service from Capitec Head offices Communication and IT department.

I have been banking with Capitec bank purely because of their low rates but the service is not so good. There is an issue with their system from last week 5th November 2018 today its the 14th of November and i am still experiencing issues when trying to purchase anything online. I have been to their Durban Lalucia branch 3 times now and i have been in communication with their call center and i was on a call that lasted over 30min and the call center agent did mention that there were system upgrades that are possibly the result of the issue. Today November the 14th I went to the Lalucia branch in Durban and they only confirmed today that their upgrades are causing the issue. When i was at the branch there had already been 2 customers that came in for the same complain and the most frustrating part is that they said this could only be sorted 3 days from now which the 3rd day falls on the weekend and no one has sent us any apology mail, sms, letter or call, not even a single communication has been made. I am definitely going to express my anger on all my social media platforms and let my over 12 000 social media friends and followers know about this terrible treatment from capitec. I am really not sure why they had to make this upgrade all at once if its major instead of making in batches to avoid all of this and also not letting us know is just rude and abusive to customers as we pay them for their service.