TM
Tsireledzo M

1 reviews | Active since May 2017

11 Oct 2019, 15:51

Bad customer service

I'm so so fed up with capitec bank I went there on Tuesday up until 2day wanting to deposit money into my account and unfortunately it's not been working. I went the 2day during mu lunch time found three consultants standing in front I ask what's going on with the deposit they told me that it's not working I need 2 go 2 masingita plaza during my lunch time. I asked so hen izt going to be fixed they said after people withdraw so they were so rude and not explaining to m anything understandable. So I'm banking with capitec even my salary it's paid in to my capitec account. I'm so angry with service at masingita mall branch

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Replies (3)
Capitec Bank
Capitec Bank's reply14 Oct 2019, 14:06
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. 
 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply18 Nov 2019, 12:56
Official
Goo day Mr Maluleke 

Please be advised were not able to get hold of you via telephone. SMS was sent to you.

Kind regards
Capitec Bank

Capitec Bank
Capitec Bank's reply25 Nov 2019, 09:16
Official
Good day Ms Maluleke

As per our conversation via the telephone, I trust the matter was resolved.

Kind regards
Capitec Bank