NM
Nonhlanhla M
1 reviews | Active since Apr 2025
24 Dec 2025, 22:46
Bad customer service
I am extremely disappointed with the service I received from Nkosana. I contacted him regarding the funds that need to be released into my bank account from Pick n Pay ASAP regarding the purchase i made on the 18th of December , and he advised that he was still checking. He then placed me on hold and subsequently disconnected the call. I did not receive any follow-up call from him.
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
25 Dec 2025, 06:05Good morning Nonhlanhla.
I am so sorry to hear about the way you were treated💔
Capitec Bank's reply25 Dec 2025, 06:05
Official
Good morning Nonhlanhla.
I am so sorry to hear about the way you were treated💔
Capitec Bank's replyOfficial
25 Dec 2025, 06:06I am more than willing to assist and check if a refund has been paid into your account.
Capitec Bank's reply25 Dec 2025, 06:06
Official
I am more than willing to assist and check if a refund has been paid into your account.
Capitec Bank's replyOfficial
25 Dec 2025, 06:09Please provide me with your Account / ID number and your Full names and surname for me to assist you.
Capitec Bank's reply25 Dec 2025, 06:09
Official
Please provide me with your Account / ID number and your Full names and surname for me to assist you.
Capitec Bank's replyOfficial
25 Dec 2025, 06:15It seems like you're busy as you haven't responded to me in a while. I realise you're busy, so I'll give you a few more minutes to get back to me and if I don't hear back from you in 5 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's reply25 Dec 2025, 06:15
Official
It seems like you're busy as you haven't responded to me in a while. I realise you're busy, so I'll give you a few more minutes to get back to me and if I don't hear back from you in 5 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's replyOfficial
25 Dec 2025, 06:21Have a blessed Christmas and a Happy new year.🌻💕😊
Thank you for contacting Capitec bank, hope to chat with you soon. No further response is required from you as our chat will now be closed. Have a good day further, goodbye.💐🤗
Capitec Bank's reply25 Dec 2025, 06:21
Official
Have a blessed Christmas and a Happy new year.🌻💕😊
Thank you for contacting Capitec bank, hope to chat with you soon. No further response is required from you as our chat will now be closed. Have a good day further, goodbye.💐🤗