Bad customer service

I have received the worst customer service from capitec bank, I have logged an incident in August about a large transaction that took place from my account and been given an invedent number I have sent them all relevant documents up until today know has called, emailed or sms me everytime I call in I am told lots of stories incident number closed but no resolution I am also told that the person who is dealing with the incident or who closed it they going to email her to give me a call her name is Busiswe up until now no communication or phone, I am told everytime that they tried to call you on the 8th of September but for me if you don't get hold of your client the first time you need to try again or email the client or leave contact details for client to contact you, when going into the bank they can't assist cause my call was logged on the phone, they try to assist evetime by logging new incidents but also know results please if you care about your client you can contact me