Bad customer service

The staff at capitec wonderpark is nonchalant about the bad service they give their clients. On the 5th of June 2025 I went to capitec wonderpark branch to activate my card. Upon arrival I went to the consultants at the door to make sure that I had to activate my card by the ATM, they looked at my card and agreed that I do that.

I go to the atm the card doesn't want to change pin. I let the consultant at the door know, firstly her question before assisting my was rude "what do you mean it's not working?" however she came, saw the problem and gave me a card number to get inside and be assisted.

I waited for my turn to see the consultant, my ticket was ticket number 112, I get to her desk before she even listened to my story she firstly asked who assisted me and the problem was, I showed her the colleague, instead of her asking her colleague what the problem was she took my card and went to the ATM. Before she left I asked her how will she assist me if she's leaving me behind yet taking my card, she said she will call me. She brought my card back and insisted I go to the atm again for the 3rd time. She says to me "go with Thato" as if I work at capitec and I knew who Thato was. Well then I was accompanied by a Thato to the atm for the 3rd time still same results.

I go back in the branch to go to that lady who gives clients half assed service to let her know that I got the same results. Instead of her manager assisting, he failed to acknowledge me, spoke to his colleagues about me as if I'm invisible. With no sincerity he said she must wait! No apology no remorse NOTHING!

I am with an 8 year old who is pressed and hungry at that time. I was slapped with a we don't care about you. As ****ed off as I was I walked out of the branch and left my card. None of them decided "oh wait her card is here how's about we get atleast her number from her profile to apologize or something" nope instead they took my card to the back and carried on with their best life of standing by the door and socializing instead of working.

I am appalled by the lack of customer service, the egos and the you won't do anything about this attitude from those employees. I am so upset that I even want to cancel my account and find a bank with proper customer service. I am actually upset typing this at 1am. They must do something about the trash service their employees give their clients!!