PP
Phemi P
1 reviews | Active since Jul 2023
13 Jul 2023, 22:12
Bad customer service
My account has been blocked for 2 weeks without my knowledge, went to the bank more than twice but they can't even explain the reason behind this. Capitec is so unprofessional and have customer service. If they continue like this they lose customers
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
14 Jul 2023, 07:40Good day Phemi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Jul 2023, 07:40
Official
Good day Phemi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PP
Phemi P's updateReviewer Update
14 Jul 2023, 13:00Good Day
Thanks for the reply, but i haven't had someone called or contact me even now. This very concerning as i need the money that is in my capitec account to buy things for my child since school is reopening next week.
Worse part about this incident, i don't why my account is blocked in the first place, no one is willing to help and give me answers. I am really disappointed on how capitec is treating their customers.
Thanks for the reply, but i haven't had someone called or contact me even now. This very concerning as i need the money that is in my capitec account to buy things for my child since school is reopening next week.
Worse part about this incident, i don't why my account is blocked in the first place, no one is willing to help and give me answers. I am really disappointed on how capitec is treating their customers.
PP
Phemi P's update14 Jul 2023, 13:00
Reviewer Update
Good Day
Thanks for the reply, but i haven't had someone called or contact me even now. This very concerning as i need the money that is in my capitec account to buy things for my child since school is reopening next week.
Worse part about this incident, i don't why my account is blocked in the first place, no one is willing to help and give me answers. I am really disappointed on how capitec is treating their customers.
Thanks for the reply, but i haven't had someone called or contact me even now. This very concerning as i need the money that is in my capitec account to buy things for my child since school is reopening next week.
Worse part about this incident, i don't why my account is blocked in the first place, no one is willing to help and give me answers. I am really disappointed on how capitec is treating their customers.
Capitec Bank's replyOfficial
14 Jul 2023, 18:09Good day Phemi Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply14 Jul 2023, 18:09
Official
Good day Phemi Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
PP
Phemi P's updateReviewer Update
17 Jul 2023, 18:57Incompetence and bad customer service.
I received a call from one of capitec consult, after waiting for 2 weeks for them to get back to me. The consultant was very rude, aggressive and didn't even showed sympathy.
He example that my account was blocked because of Indirect transaction of 3rd party that might have sent money in my account. According to them whole incident took place February, the worse is that they couldn't provide a proof of the whole incident or even wait to hear my side of the story, they just decided to close my account and even have the liver to tell me that they will not open it or even give me money that's in my account and if i have a problem with it, i should take up with the lawyers.
Capitec delivers bad service to their clients, rude and Incompetence. If they continue like this, they will lose their clients.
I just want my money back which is in that account then they can doo whatever they want.
I received a call from one of capitec consult, after waiting for 2 weeks for them to get back to me. The consultant was very rude, aggressive and didn't even showed sympathy.
He example that my account was blocked because of Indirect transaction of 3rd party that might have sent money in my account. According to them whole incident took place February, the worse is that they couldn't provide a proof of the whole incident or even wait to hear my side of the story, they just decided to close my account and even have the liver to tell me that they will not open it or even give me money that's in my account and if i have a problem with it, i should take up with the lawyers.
Capitec delivers bad service to their clients, rude and Incompetence. If they continue like this, they will lose their clients.
I just want my money back which is in that account then they can doo whatever they want.
PP
Phemi P's update17 Jul 2023, 18:57
Reviewer Update
Incompetence and bad customer service.
I received a call from one of capitec consult, after waiting for 2 weeks for them to get back to me. The consultant was very rude, aggressive and didn't even showed sympathy.
He example that my account was blocked because of Indirect transaction of 3rd party that might have sent money in my account. According to them whole incident took place February, the worse is that they couldn't provide a proof of the whole incident or even wait to hear my side of the story, they just decided to close my account and even have the liver to tell me that they will not open it or even give me money that's in my account and if i have a problem with it, i should take up with the lawyers.
Capitec delivers bad service to their clients, rude and Incompetence. If they continue like this, they will lose their clients.
I just want my money back which is in that account then they can doo whatever they want.
I received a call from one of capitec consult, after waiting for 2 weeks for them to get back to me. The consultant was very rude, aggressive and didn't even showed sympathy.
He example that my account was blocked because of Indirect transaction of 3rd party that might have sent money in my account. According to them whole incident took place February, the worse is that they couldn't provide a proof of the whole incident or even wait to hear my side of the story, they just decided to close my account and even have the liver to tell me that they will not open it or even give me money that's in my account and if i have a problem with it, i should take up with the lawyers.
Capitec delivers bad service to their clients, rude and Incompetence. If they continue like this, they will lose their clients.
I just want my money back which is in that account then they can doo whatever they want.