Bad Customer Service

I think Capitec is taking this thing of digital banking too far now. They forget about the basics of customer service and retaining customers while growing their business altogether. Now they have bouncers by the door’s to make sure that customers are turned away, sent back to figure out themselves whatever assistance we might need. I went to Greenstone Mall branch to deposit cash but I needed R100.00 change first. I went inside the branch to asked for cash change and I was told that they don’t keep cash. They could not help me and was unable to deposit the money. How do you call yourself a bank if you can only accept cash but you can’t assist with a cash change if customers need it. Since you guys are digital innovative, please install new ATMS that can accept coins and coins withdrawals, SPAR tills can do that surely SA banks can move to that direction.