BAD CUSTOMER SERVICE

I went in to the branch and made it clear that I wanted to activate my banking app...I got assistance from Tshegofatso who was busy clicking on the system and not communicating with me as to what she was doing. Asked for my ID number and card, took numerous finger prints and I was convinced that my query is being dealt with. All the time she was busy communicating with her fellow colleagues about the system being slow as a client I felt disrespected the customer service was very bad. Eventually my frustrations got the best of me and I had to ask as to what is going on... after 15 minutes or more that's when I get a response that the "system is down" I must come back later. You need to consider developing an app were we can be able to register without going inside the branch.