LS
Lennox S
1 reviews | Active since Apr 2020
23 Apr 2020, 10:01
Bad customer service
Capitec just deducted 2 times R60 this morning, 23rd April 2020. I spoke with the consultant (Thsepiso who referred me to his manager Jackson Kone). Capitec just deducted these money without my consent, I didn't even get a notice or notification that explains to me that capitec is going to deduct money from my account. The manager told me the money that is being deducted is for the replacement of the card that I made and I failed to understand the fact that they deducted the amount that I owed for February and they deducted by end April. I am not happy with the service I received, how can a bank just deduct money from my account without informing me, no sms notification informing me about the transaction that are going to occur. Please if you can be able to assist, I want my money back.
Regards Lennox Simanda ***
Helpful (0)
Replies (5)0
Replies (5)LS
Lennox S's updateReviewer Update
23 Apr 2020, 10:24Capitec bank is so unpredictable, they deducted money from my account, I can't even see in my statement and App but only on the notification sms that inform about the money that is being deducted . I called the bank and they keep me on hold for 30 minutes or more.
I am still not happy with the way I lost my money, I want my money back from them. I cannot even be able to reverse it because it is not showing on the statement and on App, Customer service is very bad.
Please advise whether what must I do because I have no where to go, it was my last cent and I can't even visit relatives because of this lockdown for Covid-19.
I will be very grateful if you can be able to assist.
Thank you
Lennox Simanda
***
I am still not happy with the way I lost my money, I want my money back from them. I cannot even be able to reverse it because it is not showing on the statement and on App, Customer service is very bad.
Please advise whether what must I do because I have no where to go, it was my last cent and I can't even visit relatives because of this lockdown for Covid-19.
I will be very grateful if you can be able to assist.
Thank you
Lennox Simanda
***
LS
Lennox S's update23 Apr 2020, 10:24
Reviewer Update
Capitec bank is so unpredictable, they deducted money from my account, I can't even see in my statement and App but only on the notification sms that inform about the money that is being deducted . I called the bank and they keep me on hold for 30 minutes or more.
I am still not happy with the way I lost my money, I want my money back from them. I cannot even be able to reverse it because it is not showing on the statement and on App, Customer service is very bad.
Please advise whether what must I do because I have no where to go, it was my last cent and I can't even visit relatives because of this lockdown for Covid-19.
I will be very grateful if you can be able to assist.
Thank you
Lennox Simanda
***
I am still not happy with the way I lost my money, I want my money back from them. I cannot even be able to reverse it because it is not showing on the statement and on App, Customer service is very bad.
Please advise whether what must I do because I have no where to go, it was my last cent and I can't even visit relatives because of this lockdown for Covid-19.
I will be very grateful if you can be able to assist.
Thank you
Lennox Simanda
***
Capitec Bank's replyOfficial
23 Apr 2020, 11:57Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply23 Apr 2020, 11:57
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
LS
Lennox S's updateReviewer Update
28 Apr 2020, 15:24Good day,
I am still waiting for the feedback from the Complaint Manager.
Regards
Lennox Simanda
I am still waiting for the feedback from the Complaint Manager.
Regards
Lennox Simanda
LS
Lennox S's update28 Apr 2020, 15:24
Reviewer Update
Good day,
I am still waiting for the feedback from the Complaint Manager.
Regards
Lennox Simanda
I am still waiting for the feedback from the Complaint Manager.
Regards
Lennox Simanda
Capitec Bank's replyOfficial
06 May 2020, 15:31Good day
Feedback was provided. The complaint is resolved.
Kind regards
Capitec Bank
Feedback was provided. The complaint is resolved.
Kind regards
Capitec Bank
Capitec Bank's reply06 May 2020, 15:31
Official
Good day
Feedback was provided. The complaint is resolved.
Kind regards
Capitec Bank
Feedback was provided. The complaint is resolved.
Kind regards
Capitec Bank
LS
Lennox S's updateReviewer Update
06 May 2020, 16:00I real don't know who assisted me but surely I can tell. The one who claims that the complaint has been resolved is talking nonsense.
It's fine capitec can chow my money.
I want to be clear that I am quitting on using this bank. Even their complaints manager, managed to lie by saying the issue is resolved off which that rubush.
Thank you anyway, they can take and buy the world for them.
It's fine capitec can chow my money.
I want to be clear that I am quitting on using this bank. Even their complaints manager, managed to lie by saying the issue is resolved off which that rubush.
Thank you anyway, they can take and buy the world for them.
LS
Lennox S's update06 May 2020, 16:00
Reviewer Update
I real don't know who assisted me but surely I can tell. The one who claims that the complaint has been resolved is talking nonsense.
It's fine capitec can chow my money.
I want to be clear that I am quitting on using this bank. Even their complaints manager, managed to lie by saying the issue is resolved off which that rubush.
Thank you anyway, they can take and buy the world for them.
It's fine capitec can chow my money.
I want to be clear that I am quitting on using this bank. Even their complaints manager, managed to lie by saying the issue is resolved off which that rubush.
Thank you anyway, they can take and buy the world for them.