NW
Nastasha W
1 reviews | Active since Nov 2023
27 Aug 2024, 13:43
Bad customer service - Capitec Business
I opened a business account online on 20 August 2024. I was supposed to get a temporary password for online banking which I never received. After being on the phone with customer care for hours, trying to reset password etc. numerous cases have been logged with IT. It's a week later and still no feedback. No response on my emails either.
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Replies (2)
Capitec Bank's replyOfficial
27 Aug 2024, 14:09Good day Natasha.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply27 Aug 2024, 14:09
Official
Good day Natasha.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
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Nastasha W's updateReviewer Update
04 Sept 2024, 13:10Over a week later and nothing has been done. I've sent several emails to close the account. CLOSE THE ACCOUNT TODAY.
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Nastasha W's update04 Sept 2024, 13:10
Reviewer Update
Over a week later and nothing has been done. I've sent several emails to close the account. CLOSE THE ACCOUNT TODAY.