Bad customer service, capitec bank

Capitec Bank has no protection for its customers with worse security in the industry. After an erroneous deposit of R54 000 to an unknown Capittec account i couldnt be helped to correct it. The doddgy customer kept the money and switched her phone off., I even went to the bank myself where I also didn't get help. I requested that they freeze the amount that it was transferred from my bank but I was told they can't without getting authorization from the other client. I'm also capitec client but I was not protected as a customer. This is the worse service I got even from their ***** line. A relative had the same problem at FNB but got the best service ss the other account was frozen immediately pending ***** investigation something Capitec can't for its customers meaning they protect ******* more than their Customers who make mistakes.