Bad customer service

I was ****med by a so Called business opportunities companies. I was told that if I reach a certain level while busy working they will put money in my account. Since then my account was stopped by capitec. From June not being Able to access my account. I reported the incident. I provided all the things they wanted me to send. To date I haven't received any feedback. When I call them no one is actually telling me what is happening. To make it worse. I have all my Family funeral cover with them. I am not Able to pay because the account has been stopped. I am frustrated.