Bad customer service

On 2 November 2024 i called Capitec bussines call center on *** at 8:35am i spoke to Relebogile i logged a quiry with ref no:***4 she sad it will assist as she checked with them before sending the quiry i then called back at 11:30am the same day spoke to Nanda till today nothing has been done spoke to Omphile again 04/11/2024 8:58 am she said it's not allocated went to the branch 10:30am to ask for assistance they called them spoke to Tshepo he said i should wait 8 hours I am really frustrated now i am not getting help from my bank and this involves employees salaries which is affecting families now