BAD CUSTOMER SERVICE
I HAVE RECEIVED A CALL FROM A LADY INDICATING MY EMAIL ADDRESS IS NOT VERIFIED. NOTE THIS IS MY EMAIL ADDRESS SINCE I HAVE OPENED THE ACCOUNT I REFUSE TO GO TO A BRANCH, SORT OUT THE FAULT ON CAPITEC’S SIDE.
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Replies (2)
Capitec Bank's replyOfficial
03 Jun 2022, 12:23Good day there
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Jun 2022, 12:23
Official
Good day there
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
06 Jun 2022, 09:03 I refer to the communique with a lady on Friday and today when requesting my IT3(b) certificate. According to the lady my email address is not on systems and needs to be verified. The email address is on your systems since I have opened the account. She said I must go to the branch or download the app. I am not going to a branch, neither download the app. Is there a person who is willing to give customer service and sort this problem, which is Capitec’s problem out once and for all. Really, I am not impressed with Capitec Bank. After this, confirm my email address X****** is verified and send the required document.
's update06 Jun 2022, 09:03
Reviewer Update
I refer to the communique with a lady on Friday and today when requesting my IT3(b) certificate. According to the lady my email address is not on systems and needs to be verified. The email address is on your systems since I have opened the account. She said I must go to the branch or download the app. I am not going to a branch, neither download the app. Is there a person who is willing to give customer service and sort this problem, which is Capitec’s problem out once and for all. Really, I am not impressed with Capitec Bank. After this, confirm my email address X****** is verified and send the required document.