Bad customer service at Fourways

I made a claim from my late mom’s estate and I have been told for 2 months now that they’re still transferring the money to my account! What’s even worse is that I’m also using Capitec, so they can’t blame no one! I’m really annoyed at Capitec Fourways because even the communication is not there! They don’t respond to email, I have to constantly call and don’t even get a satisfactory! answer