Bad customer service at capitec bank estcourt

I have app**** for a loan on the 1st of August 2019 I have told the consultant over 3 times that I get paid on the 25th of every month and he must set the debit order date for the 25th,according to the consultant the date was scheduled for debiting from the 20th to the 25th

Yesterday I have received a call from capitec Head office saying that I'm in arrears because I have not made the payment on the 20th I went to the branch today an all they told me was that I need to bring my payslips again on Monday

It was an inconvenience for me as a customer to make time for them to sort out they **** that they made

I am very disappointed in capitec bank I would not suggest anyone to apply for a loan by them