Bad Customer Service at call centre

I have to say, your customer service contact centre, leaves much to be desired. I had a query on Sunday and requested a call back twice as the branch closest to me was closed, i just lost a R2000 and i did not have enough airtime to stay on the call with my query, I was refused a call back on both occasions. I can definitely say once the investigation is done I will definitely leave and join a new bank. Your call centre showed no interest and no empathy towards me and was very unprofessional, I wish i had the names of the 2 ladies I spoke to on Sunday.