Bad customer service and *********** staff

This morning I had to call Capitec With an enquiry .. first consultant answered and said it's not in her department, got transferred to a consultant name Rose , she dropped the line and never bothered to call me back after verifying my details 2. I called again still got transferred to different people and finally the person I spoke to said will have to stop my card while they do their investigation regarding the transections I know nothing about.. on top of that when I got to the branch I will be charged R70 for another card .. I requested to speak to a manager who sounded as clueless and kept saying she can't hear me after waiting for more than 25 min on hold for her ... Capitec needs to train people and actually hire people that are desperately in need for jobs .. the employees are a joke ..team leader never bothered to return my call either...no customer journey or service at all ... I actually want something done with this Matter if not I will escalate it until Capitec fixes their staff