Bad Customer Service and Rude Staff

Yesterday I went to the Govan Mbeki branch to withdraw money when I got to the ATM it said Out of Service (mind you there's only one ATM) when I went inside the bank to inquire I was rudely told by the person at the door (who did not have a name tag) that I should use another ATM or use any Nedbank ATM I asked him who will pay for my bank charges. He told me that it's only R3 extra and I asked him does he have R3 for me as I don't have and also I will not be able to withdraw at another ATM as I have linked accounts on my card I will have to select the account I want to use of which other banks don't give me that option. He then told me well there's nothing else he can do. I then drove to Greenacres at the Bridge of which I was told by the people at the queue that the ATM is being fixed. We waited there for 20 minutes while the consultants just sat there staring at us and some putting their make ups on. I eventually went inside and asked the lady at the inquries when exactly will the machine be sorted if she can give me a TAT she just said she's not sure if it will work. The service is absolutely DISGUSTING and the guy named Siseko (The Bridge Branch) was even more rude.