Bad customer service and ****mers

At Capitec Bank branches there is a lot of *****, my daughter went there to open up a business account on the 23rd of September 2023. Me and my husband went with her and the branch was empty, so we sat with her as it was her first time opening a bank account. One lady came to us and said we must wait outside, then when she was alone. That's when the teller took her ID doccument and didn't give it back, I don't know what they are hoping to do with my daughter's ID. I have heard stories that they use the ID cards to make loans and then boom one day my daughter will insure debt. I'm so disappointed, they even debited some money from my son's account without his consent or knowledge....