Bad customer service and lies

A bank transfer was made to my bank account on the 13/01/2022 from the Bank of Kigali... This payment is done monthly. Previously I received my funds without any issues. However, this transaction has delayed and when I contact the bank I'm told to check before end of business and when I do nothing has been cleared. I called again and they informed me that I should get the funds by 12:30 pm but still nothing. I am in Rwanda and have no money... I am totally disappointed in the service I have received.