Bad customer service and incompetency

On Saturday the 25th September I called in spoke to Neo regarding reversal of unknown transactions, in which she did tell me their turn around is 48 hours and if I don't get feedback I must callback on Tuesday being the 27th which I did and with no luck, even today the transactions are not reversed the second lady I spoke to Anelia said it has been escalated to the relevant department and she is not sure of the SLA times, As a bank client have to wait for years or month to get assisted and yet you want them to switch their salary to your bank when your failing to just reverse a transaction while you still have client on the line? The only thing you can get right first time is to send out survey questionnaire before service could be offered. Am an angry customer who will never refer Capitec Bank to anyone. Call ***

I need feedback urgently, my physical card was stopped on the 25th September and even today nothing has been done, really.