Bad customer service and faulty software.

Capitec's customer service is bad. If you manage to get through by phone, they make promises which are not kept. If you send an email, it's routinely acknowledged but not once has the subject of my complaint been addressed. They ignore follow-up emails asking them to respond to previous emails. Their software malfuntions on the payment history. I've pointed the problem out and even sent screen-shots. They haven't bothered to respond and have not resolved the problem in more than 3 months.