Bad Customer Service and agents that DON'T LISTEN!!!

I called your customer service now and queried why you deducted monies that was transferred into my account for my loan, when i called twice before to make sure that my loan date was changed from 25 to 28 of every month. I've been transferred from 1 place to another and finally i get to the right department only to have the phone put down on me - this is not on. I want someone to assist me and have the deduction date corrected and the little monies taken out of my account this morning put back and wait until the 28th to deduct from my FNB account as arranged and not for you to take from my Capitec account as it pleases you.