Bad Customer Service Again
Wednesday, 10 April, 2024 & Thursday, 11 April 2024 & Friday, 12 April ***4 CM I'm referring to my telephone chats with a Capitec representative this morning. We agreed that she would phone Ms. Anna-Marie Oliver at 16:45 p.m., however, it is now 17:15 p.m. and there has been no call. Up till now, no call whatsoever, 2 days later no call from the lady. Don’t bother to call because there is no customer service or level of service.
Again, I am dissatisfied with Capitec's service.
CAPITEC: ACCOUNT NO: ***XX
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Capitec Bank's replyOfficial
12 Apr 2024, 09:51Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Apr 2024, 09:51
Official
Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
12 Apr 2024, 12:16Thank you to the following person who was willing to listen and to solve the problem. Much appreciated.
Thobeka Ndindwa
Complaints Management Officer
Capitec Bank
Thobeka Ndindwa
Complaints Management Officer
Capitec Bank
's update12 Apr 2024, 12:16
Reviewer Update
Thank you to the following person who was willing to listen and to solve the problem. Much appreciated.
Thobeka Ndindwa
Complaints Management Officer
Capitec Bank
Thobeka Ndindwa
Complaints Management Officer
Capitec Bank