Bad Customer Service

My Name is Patience Mayimele. I was in desperate need of money yesterday the 19/04/2021, whereby I called capitec for them to check if I can qualify for a R1000 loan which can be paid in 6 months time. A lady by the name of Sweetness did assist me, told me that I do qualify for, she also told me that the system offers me R11 000 which I can use at anytime and dont have to go to the branch should I be in need of money again. She then told me that for the R1000 I can go to my nearest branch with my ID and payslip with the ***.

I did go to Capitec Boulders Centre in Midrand and got assisted by a woman named Sannah. She did check for me, but insisted that I take the R11000 which she said to me it was R21000. I told her that I only needed a R1000 and nothing more. The lady then started becoming rude towards me and telling me if I never wanted R21000 then I shouldn't have gone to the branch because the R1000 does not approve. Which I failed to understand because I believe that Sweetness would have not provided a reference number if the amount I wanted was declined and wouldn't wasted my time going to the branch if I had known I'm qualifying for an amount I dont want.

It went on and on where she undermined the policy I'm taking with Avbob telling me that a coffin and R5000 is just a waste of time. Sannah was way too rude for the profession she is in. Please take this matter into consideration because I feel like she undermined me knowing very well that I'm just a cleaner yet still she wanted to swamp me with debts just as long as she gets a gold medal for pushing the branch sales.