Bad customer service

I have problem with logging into my business account due to the fact that I need a OTP number to get access to my account. My number has changed and I have contacted customer care to assist last week Tuesday. I was told that I will receive a document from Victoria to complete for the changes to take effect. I have been patient as I know it might take a while. However I feel that a week is definitely more than enough time to send me the documents. I will advise anyone who wants to use Capitec business banking to think twice before considering.