Bad customer service

Your client care advisor doesn't know a single thing about Custer service. I was frustrated and she didn't apply HEAT neither was she sincere enough to LISTEN. I had to even raise my voice to try and be heard. I'm not happy with Capitecs service. With that I have considerations of taking my business elsewhere. I've been a loyal client to Capitec and use to be an employee of Capitec Bank, I understand process but I don't appreciate bad service. I had to hang up because the advisor was listening.