BAD CUSTOMER SERVICE

I am currently in Australia and somehow managed to get the access to my online banking suspended. I have tried numerous times to get it sorted out but have failed. They want me to go to my nearest Capitec branch and I keep on telling them that I am out of the country, then I get given contact numbers to other divisions which do not work.

All I get is empty promises. I get told that someone from another division will contact me and no one ever does. It has been over a month now that I have been trying to get my problem sorted and I am still in the exactly same position. I am at my wits end, I need to get my access reinstated.