Bad Customer service

I visited your Boksburg Branch on the 25th May 2023, when I was assisted by Nelly who was not focusing on anything I requested...rather than focusing on her co workers who stood at the door, blatantly ignoring my request for notifications on my account. After that I requested her to change my pin, which I was not completely satisfied with the process followed, asking me to insert my new pin. And then inserting my card. I noticed that after that there were some withdrawals that I don't know, and I never got notifications for any transactions, but I got charged for it. I recently discovered that a family member knew of my account balances and withdrawals even conforming they have an informant at that Branch.