GB
GERTRUDE B
1 reviews | Active since Jan 2022
04 Jan 2022, 11:19
Bad Customer service
Customer service is bad. I lodged a complaint on Friday 31st December and was given a referrence and told in 48hours the issue will be resolved,As there was a holiday within I followed it up on Monday where I was told it will be resolved, I will get an sms by end of the day,I did not get any sms and I followed it up today only to be told someone was working on it only from 9.30am today when I asked when it will be resolved the consultant had no answer.I wish if only said it will take 5working days from the beginning than to give me false hope
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Replies (2)
Capitec Bank's replyOfficial
04 Jan 2022, 11:26Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply04 Jan 2022, 11:26
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's replyOfficial
25 Feb 2022, 06:50Hi GERTRUDE
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply25 Feb 2022, 06:50
Official
Hi GERTRUDE
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank