Bad customer service

Dear Hello Peter

Kindly note that I previously struggled with my repayment of Access Facility and Credit Card accounts from Capitec, however I have recently managed to settle the two accounts on the 13 May 2026, upon the settlement paid up letter were shared with Credit Management unit within Capitec. I received an email confirming that credit bureau will be updated within 14 days of the date the paid up letter was issued. I can confirm that the credit bureau has been updated accordingly - the accounts reflects 0.00 balance.

My challenge is when the accounts were handed over to external debt collector, I had requested to be placed under debt review, which I have completed. My problem is, Capitec still has my profile with the handed over status even when my accounts are settled with them and no accounts are handed over, I asked them to remove the handed overr status, they requested form.19. clearance certificate which I submitted on 27 May 2026. I was promised that the handover status will be removed as soon as form 19 clearance certificate is received, which has happened.

When I enquire with them, I am told to wait, even do the processis done internally by them, requires no external party, it should be as soon as the clearance certificate is received.

Kindly assist me by requesting Capitec to remove the hand over status on my profile on their system as my accounts are fully settled and they (Capitec) have updated crredit bureau accordingly.

I don't understand why my profile can't be updated.

You are my last hope - HelloPeter

Your assistance will be greatly appreciated

Thank you

Mr Mahlabe Lucas Makgolane

Capitec Account no: ***

Contact ***