Bad customer service

Bad customer service. I just came back from opening my bank account at Capitec branch riebeeck street Cape Town the consultant that helped me was not helpful at all and I was not impressed by the service. The consultant’s name is Vuyokazi, she was on the phone sorting out her personal things while helping me,after that she printed a documents of paper that I needed to sign,she was just paging and pointing the line for me to sign, and not saying a word to say please sign here . she did not even explain what I am signing for. The next thing she tells me I am done, I had to ask her what did I just sign for ,why are you not explaining? Still I had to ask her so where’s my bank account number , she did not explain nothing nor sell the company she’s working for. I am so disappointed as a first time user to open an account to have that bad experience.