bad customer service

goodday

had the unfortunate encounter when calling the Capitec call centre regarding funds that are missing in my account however went through to Mpumi ...whos service appaulling to say the least...firstly her tone was flat...sounded uninterested and didnt even bother passing a greeting...nonetheless...conversation went on...none of the processes were explained to me and when i asked whe was annoyed with me...she also didnt advise that if verification failed then i would have to contact the call centre the next day or i would have to visit my nearest branch...i then wrapped the call up and called in again...i then called in again and spoke to Tshepo who also couldnt assist me....i requested a manager who is apparently Julia...i stayed on the line waiting for the manager...for over 4mins and my call got cut...she didnt bother to call me back and find out what my query was about...its been over 30mins still waiting...i wouldnt recommend Capitec ..and im going to my nearest branch to close my account and demand all my money and moving to a bank that values me as a customer .So disgusted!!!