Bad customer service

On the 4th of October I ask my my mother Ms V Make with Id number *** to increase limit and deposit to a different account of FNB instead the Capitec consultant his name is Lubabalo Beda at Capitec in Khayelitsha Mall transferred the money to FNB instead of increasing my mothers limit and now when I ask them to reverse it back they said they will do recall that charges me 150 that will take 14 working days or more worse part they didnt see any reason why they had to increase my mothers limit in order for her to deposit the money on her own to FNB but she old and not expose to technology and we need the money now and they say we must wait