Bad customer service

On the 27th of October I emailed Capitec to request a statement on my loan account, like I've always done, because the bank don't automatically issue statements, I always have to ask for one. I've always received it via email. This time around, I was told that the bank does not send statements to unverified emails because of the POPI act, and that I had to go to a branch to verify my email, which I was unable to do. After several emails to customer service and two emails to your complaints department, I still don't have my statement or even an offer from the bank to verify my email over the phone. This is besides your collections department phoning me the day after my monthly debit went off my account, to tell me that I had an outstanding installment. Really not happy.