Bad customer service

I would like Capitec bank to review their poor service at one of their branches in Memelodi Tshwane mall. I went there to do some transactions, at first we waited in line outside and no one was attending us, the consultant only came out after a good 30 minutes when it was just 3 of us. When we were finally let in, the consultant first didn't give us the number tickets we were just sitting as if we were lost at a bus station. The attending consultants were not calling out people instead they were just walking around and some of the customers they were already serving were left to sit alone and a long time in their desks. Others were on the phones. No one really paid attention to the waiting customers. I waited for an hour before I eventually left without getting help. Capitec this is unacceptable.