KS
Kat S

1 reviews | Active since Jun 2014

03 Sept 2019, 16:54

Bad Customer Service

How long does one have to wait to get feedback from you? I have literally emailed Simangaliso 3 times today and I’m not getting any feedback. And yet you advertise timeous response on your website. Please do better

0
Replies (2)
Capitec Bank
Capitec Bank's reply04 Sept 2019, 08:38
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply05 Sept 2019, 08:25
Official
Good day

As discussed telephonically, feedback was provided.

Kind regards
Complaint Management
Capitec Bank