MM
Moshala M
1 reviews | Active since Jul 2019
15 Dec 2023, 08:31
Bad customer service
What a poor service the bank serve, on Monday I received their email to confirm my international payment I did, then today on Friday meaning that my money is not yet paid even now they send me a message that my funeral policy has lapsed, yet I can't use their app cause I must go to the branch, I'm forever at their branch without any help
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Replies (2)MM
Moshala M's updateReviewer Update
15 Dec 2023, 09:34The WhatsApp system is the worse thing I ever came across, Nomhle asking me one question so many times shows that she's not even paying attention, asked my name and id number two times, repeating same question two times
MM
Moshala M's update15 Dec 2023, 09:34
Reviewer Update
The WhatsApp system is the worse thing I ever came across, Nomhle asking me one question so many times shows that she's not even paying attention, asked my name and id number two times, repeating same question two times
Capitec Bank's replyOfficial
17 Dec 2023, 12:37Good day Moshala
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Dec 2023, 12:37
Official
Good day Moshala
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank