BAD CUSTOMER SERVICE

Went into the bank to get a new card, they linked it to my old card - then when you ask the agent how they will rectify this as the error is on capitec side you get an arrogant and condescending answer Today alone i spent more than an hour on the phone for them just to tell me that it was linked to the wrong card and a consultant telling me yesterday that it will take 24hours for my card to be activated after getting a new card??? since when?????? How is that a customer care person????

I am very unhappy with the level of service capitec provides but seeing the quality of how their call agents and on site consultants treat a person explains how absolutely ''FANTASTIC'' their training team is