GN
GEZANI N
1 reviews | Active since Dec 2015
23 Sept 2022, 13:55
Bad customer service
I app**** a business account online and one of the consultant by the name of Sandla Kabi called me and asked me to send required documents. He further called to request outstanding documents and confirmed that all documents are in order. I waited for a week without any response or account being opened. I sent an email to a consultant and he didn't reply. Is a bad bank for business and if they can run away after receiving documents, how can we trust them with our money. I'm so disappointed with their service
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Replies (2)
Capitec Bank's replyOfficial
24 Sept 2022, 12:44 Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank A Division Of Capitec Bank Limited
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank A Division Of Capitec Bank Limited
Capitec Bank's reply24 Sept 2022, 12:44
Official
Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank A Division Of Capitec Bank Limited
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Mercantile Bank A Division Of Capitec Bank Limited
GN
GEZANI N's updateReviewer Update
30 Sept 2022, 17:30Thank you very much, my query has been resolved professional and I received account confirmation letter. Thanks to everyone involved and thanks clarifying me with the process.
GN
GEZANI N's update30 Sept 2022, 17:30
Reviewer Update
Thank you very much, my query has been resolved professional and I received account confirmation letter. Thanks to everyone involved and thanks clarifying me with the process.