Bad customer service

So a week or so ago I laid a complaint with Capitec because they stopped debiting my account and I was the one who had to follow-up with them to find out why only to be told it was a system error on their side. Additionally they refused to be held accountable for the 5 months agreement we had for them to debit and after closing my complaint, they handed my account over to ver tex solutions. Why is my account being handed over when you guys said I must transfer money into my credit account as a form of payment? I asked that you guys continue to debit and you could not help, tje agreement was that I would just transfer into the account so why am I now being handed over? I am done with Capitec, the credit amount never drops and their customer service is the worst. I am going to switch banks!!!