Bad Customer Service

On the 5th of April 2024, I went to Capitec Bank in Palm Springs Mall to have a Debit Order suspended. The Teller assisted me on the machine to suspend it, he said that it is suspended.

To my surprise, the very same company debited from my account. I complained here on this platform on 7th April 2024.

I was promised that the grievance has been escalated and that I will be assisted. I was emailed by one of their agents on Monday 8 April 2024, the agent said that he can’t get hold of me on my numbers, I provided him with my alternative number, still he hasn’t called or emailed again.

Even on their WhatsApp, they do not respond when you try to get help from them. Even yesterday (10 April 2024) I emailed the agent that was supposed to be helping me. Till now he hasn’t been in contact with me.

Capitec Bank doesn’t care about their customers, it’s so sad that after many years of banking with them, I have to change banks because of their bad customer service.